Refund Policy

1. How refunds are handled

Where a refund is approved, we process it manually through Paystack, back to the payment method used for the original payment. How long it then takes to reach you depends on Paystack and on your bank or card issuer, so we do not state a fixed period.

2. Before you ask: access often appears on its own

If your payment went through but your course has not appeared yet, please wait a few minutes and check again first. We confirm completed payments independently of your browser, so access usually arrives without you doing anything.

You do not need to pay again. In fact, while you hold active access to an offer, the checkout will not let you buy that same offer twice.

3. How to ask

Email info@mundilearning.com from the email address on your account, and tell us:

• the offer or course you paid for;
• the payment reference if you have it, or the date and approximate time of the payment; and
• what went wrong.

Writing from your registered address lets us find your account and match it to the payment.

4. The three situations we treat differently

a. A duplicate or mistaken charge

If you were charged more than once for the same access, or charged an amount that does not match the offer you bought, tell us. We will check our payment records against Paystack's. Where a duplicate or mistaken charge is confirmed, we will refund it. You keep the access you correctly paid for.

b. You paid but did not receive the access

If a payment succeeded and the access you paid for still has not reached your account after a short wait, this is our problem to fix, not yours. We will trace the payment and either grant the access you paid for or, where we cannot, refund the payment. The same applies if a fault on our side makes the purchased content unusable for a significant part of your access period — tell us and we will put it right.

c. You changed your mind

Access to a learning offer is delivered immediately once your payment is verified, so a change-of-mind request is not automatically refundable and we do not advertise a guaranteed cancellation window.

You are still welcome to ask. Write to us explaining the circumstances, and we will consider the request on its merits, including how much of the access period has passed and how much of the content you have used. We will give you a decision and our reason for it.

5. What is not a refund situation

• An access period that has simply run its course. Access is time-limited and ends on the date shown when you bought it; it does not renew and expiry is not a fault.
• Not being able to study because of your own device, browser or internet connection.
• Access suspended or closed because of a breach of the Terms of Service, such as sharing an account or redistributing the content.
• Dissatisfaction with a grade, examination result or academic outcome elsewhere. The service provides learning material and study support, not a qualification or a guaranteed result.

6. Disputes with your bank

If you believe a charge is wrong, please contact us first. We can usually resolve it faster than a bank dispute, and we would rather correct a mistake directly than have you wait on a chargeback process.

7. Contact

All payment and refund enquiries: info@mundilearning.com.